Speczmart Cancellation Policy

Cancellation Policy

If you wish to cancel your order, please contact Speczmart Customer Service immediately via email at support@speczmart.co.za.

The following applies:

• • Unpaid Orders: Orders that remain unpaid for more than 3 days will be automatically cancelled.
  • Paid Orders: If you wish to cancel a paid order, contact us as soon as possible. If the order has already been processed or shipped, our Returns Policy will apply.

Once your order is cancelled, any loyalty or coupon points or promotional benefits awarded will be revoked. If applicable, we will refund the total paid amount (less any processing or shipping fees).

Speczmart Return Policy

General Returns

• • Non-prescription Eyewear

Returns for non-prescription eyewear are accepted within 7 days of receiving the item, provided it is in its original condition and packaging.

Prescription Eyewear

• • Prescription glasses are custom made to your requirements hence these are items that cannot be replaced or returned due to non-quality issues. Prescription eyewear is not subject to the cooling off period as contained in the Electronic Communications and Transactions Act, 2002 and therefore are non-refundable.
  • Prescription eyewear can only be exchanged for a one-time 7-day period from the date of receipt. Items must be unused, with no marks or wear on the tags or case.

Return Process

• • To return an item, please contact Speczmart Customer Service via support@speczmart.co.za. Returns should be sent back to the address provided through support@speczmart.co.za when you log a return query.
  • All costs associated with the return and replacement of items due to non-quality concerns, such as the freight for self-return & replacement and re-delivery by Speczmart will be the responsibility of the customer.

Return of Defective Items

If the product you received is defective or not as described:

1. 1. Contact Speczmart Customer Service at support@speczmart.co.za to request a Return Authorization (RA)
   2. Include the RA number clearly visible on the return package.
   3. Returns should be sent back prepaid and insured for the full price by a traceable carrier to the address provided through support@speczmart.co.za when you log a return query.

We will offer:

• • Replacement for defective products at no extra charge.
  • If a product cannot be replaced, we will issue a full refund.

Return of items not fitting

If you do not like the style or if the frame size is not fitting, we can provide a one-time replacement. You can choose a different style or item size on our website. The products may be returned and replaced within 30 days of the date they were received. Shipping and price difference costs will be for your account.

• • For returns and exchanges within 1-15 days: the refund amount is 100% of the frame price.
  • For returns and exchanges within 16-30 days: the refund amount is 80% of the frame price

Order Modification

Once an order is placed, you may request modifications before processing. However, please be aware:

• • If modifications are requested after processing has commenced additional fees may apply depending on the nature of the change.

If the product has already been shipped or processed, the order will be subject to the Speczmart Returns Policy.

Special Notes

• • Items that are customized (such as prescription lenses or personalized frames) are non-returnable unless there is a manufacturing defect.
  • Discounted Items: Products purchased during promotional sales or offers may not be eligible for returns, except in cases of defective goods.
  • After 30 days from receipt, Speczmart will not accept return or exchange requests.

For more information or to initiate a return, contact support@speczmart.co.za.