Speczmart Privacy Policy 

Speczmart (“Speczmart”, “we”, “us”, “our”) is a South African online eyewear store with in-house optometrists offering professional advice, virtual try-on, and a broad range of frames and lenses. We respect your privacy and process personal information in line with South Africa’s Protection of Personal Information Act, 2013 (“POPIA”) and other applicable laws. This Statement of Privacy Policy applies to the Speczmart website and governs data collection and usage. By using the speczmart.co.za website, you consent to the data practices described in this statement.

Collection of information

Speczmart.co.za collects information directly from you, automatically when you use our site, and from trusted third parties:

• • Identity & contact details: name, email, phone number, billing/shipping addresses, and account credentials.
  • Order & payment data: items purchased, order history, delivery preferences, and payment method details (processed via PCI-compliant payment processors—we do not store full card numbers).
  • Optical & health-related data (special personal information): prescription details, pupillary distance, frame/lens choices, and consultation notes from our optometrists where applicable. We collect this only with your consent and to provide our services.
  • Images & try-on data: photos or live camera input you provide for virtual try-on; facial landmark measurements generated by the tool.
  • Device & usage data: IP address, device type, browser, log data, and analytics on how you use our site and features.
  • Communications: messages to customer support/optometrists, survey responses, reviews, and marketing preferences.
  • Third-party data: updates from couriers, payment providers, fraud-prevention services, and (where you allow it) sign-in providers.

We do not knowingly collect information about children under 18 without consent from a competent person (e.g., a parent or guardian).

Use and disclosure of information

We use your information to:

• • Provide and personalise services: process orders, manufacture/assemble eyewear, fulfil deliveries/returns, provide virtual try-on, and offer Optometrist support.

• • Customer support & communications: respond to queries, send order updates, and provide service notices.
  • Safety, security & fraud prevention: verify identity, prevent fraud/abuse, and secure our systems.
  • Analytics & improvements: understand usage, improve products, features, and the website experience.

• • Legal & compliance: keep records, meet tax and regulatory obligations, and respond to lawful requests.

• • Marketing (optional): send promotions or new-product news if you opt in (you can opt out anytime). We disclose information to:
  • Service providers & partners who help us operate (payment processors, manufacturers/optical labs, couriers, IT/hosting, analytics, customer support). They may only process your data for our purposes and under confidentiality and security commitments.
  • Professional advisors and regulators where necessary (legal/accounting, or as required by law).
  • Business transfers if we restructure, merge, or sell parts of our business (your data may transfer as part of the transaction, subject to this Policy).

Cross-border transfers: Some providers may be located outside South Africa. Where we transfer

personal information internationally, we do so under POPIA-compliant safeguards (e.g., your consent, contractual protections, or because the transfer is necessary to perform our contract with you).

Security of personal information

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls, encryption in transit, secure storage, and regular monitoring. Only authorized personnel and service providers with a need to know have access.

While we take reasonable steps, no method of transmission or storage is 100% secure. You are

responsible for keeping your account credentials confidential.

Your rights

Under POPIA, you may have the right to access, correct, delete, or object to/restrict certain processing of your personal information, and to withdraw consent where processing is based on consent (this won’t affect processing already done).

To exercise these rights, see Contact information below. You may also lodge a complaint with the Information Regulator (South Africa).

Retention

Speczmart.co.za keeps personal information only as long as necessary for the purposes described above, to comply with legal/tax/accounting requirements, and to resolve disputes. We then delete or de-identify it in a secure manner.

Disclaimer

Our website content (including virtual try-on) is provided for shopping assistance and general information. Any Optometrist guidance we provide online is intended to complement—not replace—your professional eye examination and clinical care.

We strive for accuracy, but we do not guarantee that the site will be error-free or uninterrupted. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the site or reliance on its content.

Use of cookies

Speczmart.co.za uses cookies and similar technologies to operate the site and enhance your experience:

• • Strictly necessary cookies to sign in, keep your cart, and process orders.
  • Performance/analytics cookies to understand site usage and improve functionality.
  • Functional cookies to remember preferences (e.g., language, try-on settings).
  • Advertising cookies (if used) to measure campaigns and show relevant offers.

You can manage cookies via your browser settings and (where available) our on-site cookie controls. Blocking certain cookies may affect site functionality (e.g., cart/checkout or try-on).

General

• • Lawful basis: We process personal information to perform a contract with you, to comply with legal obligations, based on our legitimate interests (e.g., to run and secure our services), and—where needed—on your consent (e.g., marketing, processing special personal information like prescriptions/try-on images).

• • Links to other sites: Our site may link to third-party websites. Their privacy practices are their own; please review their policies.
  • Changes to this Policy: We may update this Policy from time to time. The “Effective date” above shows when it last changed; significant changes will be highlighted on our site.

Contact information

Privacy queries, POPIA requests, or complaints:

Email: support@speczmart.co.za

Telephone: +27 (0)10 000 0000

Postal address: Speczmart, [Insert Street Address], [City], [Province], South Africa, [Postal Code]

If you prefer, you can address your request to our Information Officer at the same contact details.