Speczmart – Terms and Conditions

ACCEPTANCE OF TERMS

By accessing or using Speczmart’s website (speczmart.co.za), placing an order, creating an account, using the virtual try‑on, or contacting our support channels, you agree to these Terms and Conditions. If you do not agree, you must not use the website. We may update these Terms and Conditions from time to time by posting a new version on the website. Continued use constitutes acceptance thereof.

Definitions

• • “Website” means speczmart.co.za and any pages, tools or services hosted under that domain.
  • “Products” means frames, lenses, sunglasses, accessories and related optical goods.
  • “Prescription eyewear” means any product manufactured/assembled to your prescription.
  • “Business days” excludes weekends and South African public holidays.

WHO WE ARE AND OUR PROMISE

Speczmart is a South African online optical store focused on style, value and convenience. We offer a wide range of international trends and brands, with free clear single‑vision prescription lenses on qualifying frames and access to in‑house Optometrists for guidance. We operate an online‑first model to pass on savings typically associated with avoiding physical retail overheads. See our About Us page for details.

Important: Website content and advice supplied by our support team are for general guidance only and do not replace a comprehensive eye examination by a registered optometrist.

ELIGIBILITY & YOUR ACCOUNT

You must be 18+ years or have parental/guardian consent to purchase. You are responsible for safeguarding your account credentials and for all activities under your account. Provide accurate and current information and update it as needed. We may refuse service, suspend or terminate accounts for misuse or non‑compliance with these Terms and Conditions.

ORDERS, PRESCRIPTIONS & PROFESSIONAL REQUIREMENTS

Valid Prescription

For prescription eyewear you confirm that your prescription is valid, issued by a registered practitioner, and less than {{24}} months old (or as directed by your practitioner). We may request your script (and pupillary distance) before processing.
Measurements & Tolerances

You authorise reasonable professional adjustments to lens specifications within industry standards to meet your prescription and chosen frame/lens combination.
Contact Lenses.

If offered, additional fitting requirements and replacement schedules apply; follow your practitioner’s instructions strictly.
Order Acceptance

Orders are offers to purchase. We may accept, limit, or cancel orders (e.g., suspected fraud, stock limits, pricing/description errors). If cancelled after you have paid, we will refund you for the affected items.

PRICING, PROMOTIONS & AVAILABILITY

Prices are listed in South African Rand (incl. VAT unless stated). Prices and promotions may change without notice. Product descriptions, images and availability are provided in good faith; minor colour/finish variations may occur due to display settings and manufacturing changes. Obvious errors may be corrected, and orders affected may be cancelled with a refund.

PAYMENT & SECURITY

You accept the payment methods shown at checkout and process payments via reputable payment gateways. Card data is transmitted over encrypted connections. You authorise us to charge your selected payment method for the total order amount, including shipping and any applicable duties/taxes (if outside South Africa).

DELIVERY & RISK

Delivery Areas & Fees. We deliver throughout South Africa via courier. Delivery fees, options and timelines are displayed at checkout and or displayed on the relevant sections of the website.
Risk & Title. Risk of loss passes to you on delivery to the address you provide. Title passes on full payment.
Missed Deliveries. If a parcel is returned due to incorrect address or failure to receive, re‑delivery fees may apply.

RETURNS, EXCHANGES & REFUNDS

General Principles. We follow the Consumer Protection Act, 68 of 2008 (CPA) for defective goods and honour lawful cancellation rights under the Electronic Communications and Transactions Act, 25 of 2002 (ECTA), subject to the exceptions noted below.

Refund Timing. Approved refunds are processed to the original payment method within 7–14 business days after receipt and inspection of returned goods.

Refer to Speczmart Cancellation and Returns Policy for more details.

VIRTUAL TRY‑ON & USER SUBMISSIONS

Our virtual try‑on is provided for guidance only. You grant us a non‑exclusive licence to host, display and process any content (e.g., photos) you upload solely to operate the try‑on and related services, subject to our Privacy Notice. You must not upload unlawful, infringing or harmful content.

CARE, ADJUSTMENTS & AFTER‑SALES

We recommend periodic fittings/adjustments. Visit a qualified practitioner for comfort issues or vision changes. Contact our team for care tips or to book adjustments where available.

PROHIBITED CONDUCT

You must not misuse the website or services (e.g., introduce malware, circumvent security, attempt unauthorised access, harass others, violate IP or privacy rights, or use the service for unlawful purposes). We may suspend or terminate access for violations.

WEBSITE CONTENT, ACCURACY & THIRD‑PARTY LINKS

Content is provided “as is” for general information. We try to be accurate but do not guarantee that all information is current, complete, or error‑free. Third‑party links/tools may be provided “as is”; we do not control and are not responsible for third‑party sites or resources you access at your discretion.

DISCLAIMERS

To the maximum extent permitted by law, the website and services are provided “as is” and “as available.” We make no warranties of uninterrupted or error‑free operation, or that defects will be corrected. Nothing on the website constitutes medical advice; consult a registered professional for diagnosis and treatment.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Speczmart is not liable for any indirect, incidental, special, or consequential loss (including loss of profits, data, or goodwill) arising from your use of the website or products. Our total liability for any claim will not exceed the amount paid for the product giving rise to the claim. Nothing in these Terms limits rights and remedies you have under the CPA for defective goods.

INDEMNITY

You indemnify Speczmart and its officers, employees and contractors against third‑party claims arising from your breach of these Terms and Conditions or violation of the law or third‑party rights, except to the extent caused by our negligence or wilful misconduct.

PRIVACY & POPIA

We process personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA). Refer to our Privacy Policy for details on what we collect, lawful bases, disclosures, cross‑border transfers, security measures and your rights. We use encrypted channels for payment card data handled by our payment gateway providers. 

INTELLECTUAL PROPERTY

All website content (text, graphics, logos, images, software) is owned by or licensed to Speczmart and protected by law. You may not copy, modify, distribute, or create derivative works without written permission. Trademarks belong to their respective owners. 

SUSPENSION & TERMINATION

We may suspend or terminate access (with or without notice) where required by law, for security reasons, suspected fraud, or violation of these Terms. Obligations accrued prior to termination survive, including payment and limitations of liability. 

GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the Republic of South Africa. You consent to the exclusive jurisdiction of the courts of South Africa for disputes arising from these Terms or your use of the Website. Nothing prevents either party from seeking urgent injunctive relief.

SEVERABILITY & ENTIRE AGREEMENT

If any provision is unlawful, void, or unenforceable, it will be severed and the remainder will remain in force. These Terms (together with our policies and order confirmations) are the entire agreement between you and Speczmart regarding the Website and Products.

CHANGES TO THE TERMS

We may change these Terms from time to time. The “Last updated” date will reflect the latest version. Material changes will be highlighted on the Website for a reasonable period. If you continue to use the Website after changes take effect, you accept the updated Terms.

CONTACT US

Questions about the Terms and Conditions?
Email: support@speczmart.co.za